BreweeGo Shipping Policy

Last updated: 3 September 2026

Thank you for shopping with BreweeGo. This Shipping Policy explains how we process, ship, track, and deliver customer orders.

By placing an order with BreweeGo, you agree to the terms outlined in this policy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Business days are Monday to Friday and exclude New Zealand public holidays.

During busy periods—including promotions, holidays, sales events, and new product launches—processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping-confirmation email containing your tracking information.

Order-processing time is separate from the estimated delivery time.

Estimated Delivery Times

Once dispatched, orders typically arrive within 5–15 business days, depending on your location, the delivery carrier, and the fulfilment location.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occur due to circumstances outside our reasonable control, including:

• Courier or carrier delays.

• Customs processing or inspections.

• Severe weather or natural events.

• Seasonal or promotional demand.

• Public holidays.

• Transportation or logistical disruptions.

• Incorrect or incomplete delivery information.

• Events affecting local or international delivery networks.

BreweeGo cannot guarantee an exact delivery date once an order has been dispatched.

Shipping Locations

Available shipping destinations will be shown during checkout.

If your address is not accepted during checkout, we may not currently be able to deliver to your location. Please contact us at hello@breweego.com if you would like us to confirm whether delivery is available.

We do not deliver to addresses prohibited or restricted by the selected shipping carrier.

Shipping Costs

BreweeGo may offer free shipping on selected products, qualifying orders, or during promotional periods.

If a shipping charge applies, the amount will be clearly displayed during checkout before you complete your payment.

Shipping costs are generally non-refundable after an order has been dispatched, particularly for change-of-mind returns. This does not apply where a refund of shipping costs is required under applicable consumer law.

Tracking Information

Once your order has been dispatched, you will receive a tracking number by email.

Tracking information may take approximately 24–72 hours to become active after the carrier receives or processes the shipment. This delay is normal and does not necessarily mean your order has not been shipped.

Please check your spam or junk folder if you have not received your shipping-confirmation email.

If you have not received tracking information within a reasonable period after your order has been processed, contact us at hello@breweego.com.

Tracking Your Order

The tracking link in your shipping-confirmation email is the best way to follow your delivery.

Tracking updates may not appear at every stage of the journey. Some shipments may remain on the same status for several days before another carrier scan is recorded.

A lack of an immediate update does not necessarily mean the parcel has stopped moving or is lost.

Please allow the estimated delivery period to pass before contacting us about a possible delay unless the tracking information indicates a specific problem.

Shipping Delays

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur.

If your order has not arrived after the estimated delivery period, please contact us at hello@breweego.com and include:

• Your full name.

• Your order number.

• Your tracking number, if available.

• Your complete delivery address.

We will review the available tracking information and, where appropriate, contact the carrier or fulfilment partner to investigate.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate delivery address and contact information during checkout.

If you notice an error, contact us immediately at hello@breweego.com.

We will make reasonable efforts to update your information, but we cannot guarantee that an address can be changed after an order has been processed, packed, or dispatched.

BreweeGo is not responsible for delivery delays or failures caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

If an order must be redirected or resent because incorrect information was provided, the customer may be responsible for the additional shipping costs where permitted by law.

Undeliverable or Unclaimed Orders

An order may be returned to the sender if:

• The delivery address is incorrect or incomplete.

• The carrier is unable to access the delivery location.

• The parcel is refused.

• The parcel is not collected within the carrier’s required timeframe.

• The carrier cannot contact the recipient.

If your order is returned to us or our fulfilment partner, we will contact you to discuss redelivery or an eligible refund.

Additional shipping charges may apply before the order can be sent again. If a refund is approved, reasonable shipping and handling costs already incurred may be deducted where permitted by law.

Lost or Significantly Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact our support team.

We will work with the relevant carrier or fulfilment partner to investigate and determine the appropriate next steps.

You may be asked to provide your order number, delivery address, tracking information, and any other details reasonably required for the investigation.

Carrier investigations can take time to complete. We will keep you informed when material updates become available.

Delivered but Not Received

If tracking confirms that your parcel has been delivered but you cannot locate it, please:

• Check around your property and delivery entrance.

• Check any safe-drop or parcel-delivery location.

• Ask other members of your household.

• Check with neighbours, where appropriate.

• Contact the shipping carrier for further delivery details.

If you are still unable to locate the parcel, contact BreweeGo as soon as possible at hello@breweego.com.

We will assist where reasonably possible. BreweeGo is not responsible for parcels lost or stolen after confirmed delivery where responsibility can lawfully be excluded.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately due to product availability, warehouse location, or fulfilment arrangements.

If your order is divided into multiple shipments, you may receive a separate shipping confirmation and tracking number for each parcel.

Receiving one item before another does not necessarily mean that part of your order is missing.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are determined by local authorities and are the customer’s responsibility.

BreweeGo does not control:

• Customs-processing times.

• Import requirements.

• Duties or taxes imposed by government authorities.

• Brokerage or handling fees charged by carriers or third parties.

Customers are responsible for complying with the applicable import requirements of their destination country.

If an international order is refused or returned because the customer does not pay applicable import charges, any refund may be reduced by shipping, return-shipping, customs, or handling costs incurred, where permitted by law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@breweego.com.

We will make reasonable efforts to accommodate your request. However, we may be unable to change or cancel an order after it has entered fulfilment, been packed, or been dispatched.

If an order has already been shipped, you may need to receive it and follow the applicable returns process.

Eligible cancellations and refunds will be handled in accordance with our Refund & Returns Policy.

New Zealand Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any right or remedy that cannot legally be excluded under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable.

Where required by law, BreweeGo remains responsible for ensuring products are delivered within an agreed or reasonable timeframe and for providing an appropriate remedy when delivery obligations are not met.

Changes to This Policy

BreweeGo may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements, shipping destinations, business practices, or legal obligations.

The revised policy will be published on our website with an updated “Last updated” date.

Contact Us

If you have questions about an order, delivery, tracking information, or this Shipping Policy, please contact:

BreweeGo
Email: hello@breweego.com
Website: www.breweego.com
Country: New Zealand