Refund policy

BreweeGo Refund & Returns Policy

Last updated: 3 September 2026

At BreweeGo, we are committed to providing quality products and a reliable customer experience. This policy explains when a return, replacement, or refund may be available.

By placing an order with BreweeGo, you agree to this policy. Nothing in this policy limits any rights you may have under applicable New Zealand consumer law.

30-Day Money-Back Guarantee

BreweeGo offers a 30-day money-back guarantee, beginning on the date your order is marked as delivered.

You may contact us within this period if:

  • Your product arrives damaged.

  • Your product is faulty or defective.

  • Your product does not function as intended.

  • You receive an incorrect product.

  • You wish to request an eligible change-of-mind return.

To submit a request, please email:

hello@breweego.com

Please include:

  • Your full name.

  • Your order number.

  • A description of the problem or reason for your return.

  • Clear photos or a short video showing the product and the issue, where applicable.

This information helps us assess your request and provide the most appropriate resolution.

All claims under our 30-day money-back guarantee must be submitted within 30 days of the order being marked as delivered.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as it arrives.

If your product is damaged during delivery, contains a manufacturing fault, is not functioning as intended, or is different from what you ordered, contact us as soon as possible.

After reviewing your request, BreweeGo may offer an appropriate remedy, which may include:

  • Troubleshooting assistance.

  • A replacement product.

  • A repair, where appropriate.

  • A partial or full refund.

  • Another remedy required under applicable consumer law.

We may request photographs, videos, or other reasonable information to help verify the issue.

Your rights concerning faulty products are not limited to 30 days where a longer remedy period applies under the Consumer Guarantees Act 1993 or another applicable law.

Change-of-Mind Returns

You may request a change-of-mind return within 30 days of delivery.

To qualify, the product must generally be:

  • Unused and in its original condition.

  • Complete with its original accessories, manuals, packaging, and promotional items.

  • Free from damage, marks, excessive handling, or signs of use.

  • Accompanied by valid proof of purchase.

You may open the packaging to reasonably inspect the product. However, products that have been materially used may not qualify for a change-of-mind refund.

Approved change-of-mind refunds may exclude original shipping charges and return-shipping costs.

Change-of-mind returns are offered under BreweeGo’s store policy and are separate from your legal rights relating to faulty or misdescribed products.

Return Authorisation

Please do not send a product back before receiving written approval and return instructions from BreweeGo.

All returns must be authorised by our support team. Products sent without prior authorisation may be delayed, refused, or returned to the sender.

To request authorisation, contact hello@breweego.com and wait for our written instructions before posting your product.

Return Shipping

For an approved change-of-mind return, the customer is responsible for arranging and paying for return shipping. Change-of-mind return-shipping costs are non-refundable.

We recommend using a tracked shipping service and keeping your tracking receipt. BreweeGo is not responsible for return parcels lost or damaged while being sent to us by the customer.

If a product is confirmed to be faulty, damaged, incorrect, or otherwise covered by applicable consumer law, BreweeGo will meet its obligations regarding reasonable return costs as required by law.

We will provide applicable return-shipping instructions after assessing your request.

Used or Damaged Products

Products that have been materially used, altered, damaged, improperly handled, or returned incomplete may not qualify for a change-of-mind refund.

If inspection confirms that the product is functioning correctly and the damage resulted from misuse, accidental damage, improper care, unauthorised modification, or failure to follow the product instructions, BreweeGo may decline the return where permitted by law.

Reasonable use required to identify a genuine fault does not remove any rights you may have under applicable consumer law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your address, contact us immediately at hello@breweego.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

BreweeGo is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

Additional shipping charges may apply if an order must be redirected or resent.

Undeliverable or Unclaimed Orders

If an order is returned to BreweeGo because it was unclaimed, refused, or addressed incorrectly, we will contact you to discuss redelivery or an eligible refund.

Additional delivery charges may apply before the order can be sent again.

If a refund is approved, reasonable shipping or handling costs already incurred may be deducted where permitted by law.

Delivered Packages

If tracking shows that your order has been delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Ask members of your household or neighbours.

  • Contact the delivery carrier.

  • Notify BreweeGo as soon as possible.

We will review the available tracking and delivery information and assist where reasonably possible.

BreweeGo is not responsible for packages lost or stolen after confirmed delivery, except where BreweeGo or the delivery provider remains responsible under applicable law.

Order Cancellations

If you wish to cancel or change an order, contact us as soon as possible at hello@breweego.com.

We will try to accommodate your request, but we cannot guarantee cancellation once an order has been processed, packed, or dispatched.

If the order has already been dispatched, you may need to follow the applicable return process after receiving it.

Fraud and Policy Abuse

BreweeGo monitors refund and return requests to help prevent fraud and policy abuse.

Where permitted by law, we may decline a refund request, restrict service, or refuse future orders if we reasonably determine that a customer has:

  • Submitted a false or misleading claim.

  • Provided altered or misleading evidence.

  • Deliberately damaged or misused a product.

  • Repeatedly attempted to abuse our refund or returns policy.

  • Engaged in fraudulent purchasing or chargeback activity.

Any evidence provided as part of a claim must accurately represent the product and its condition.

This section does not limit legitimate rights or remedies available under applicable consumer law.

Chargebacks and Payment Disputes

We encourage customers to contact BreweeGo before initiating a payment dispute or chargeback. This gives us an opportunity to investigate and resolve the issue directly.

If a chargeback is initiated, BreweeGo may provide relevant information to the bank or payment provider, including:

  • Order and payment confirmation.

  • Tracking and delivery confirmation.

  • Customer communications.

  • Product or order records.

  • Evidence submitted in connection with the claim.

  • Relevant terms, policies, and transaction information.

Fraudulent or deliberately misleading chargebacks may result in restrictions on future purchases where permitted by law.

Refund Processing

If your refund is approved, it will be issued to the original payment method used at checkout.

We will notify you when the refund has been processed. After processing, it may take several business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Shipping costs are generally non-refundable for change-of-mind returns. This does not apply where shipping costs must be refunded under applicable consumer law.

Exchanges and Replacements

Where approved, we may replace a faulty, damaged, or incorrect product.

Replacement availability depends on current stock. If the original product is unavailable, we may offer an appropriate alternative or refund.

Change-of-mind exchanges are subject to approval and product availability. Additional delivery costs may apply.

New Zealand Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any right or remedy that cannot legally be excluded under New Zealand law.

This includes applicable rights under the:

  • Consumer Guarantees Act 1993

  • Fair Trading Act 1986

Where the Consumer Guarantees Act applies, products must be of acceptable quality, fit for purpose, match their description, and arrive within a reasonable time.

Rights offered through BreweeGo’s 30-day money-back guarantee are additional to any rights you may have under applicable consumer law.

Contact Us

For questions or requests relating to orders, cancellations, returns, refunds, or replacements, please contact:

BreweeGo
Email: hello@breweego.com
Website: www.breweego.com
Country: New Zealand